These Terms & Conditions ("Agreement") govern your participation in Calm Toolkit provided by Sarah Masson, trading as sarahmasson.co.uk. By completing your registration and ticking the acceptance box at checkout, you acknowledge that you have read, understood, and agreed to these Terms.

1. Nature of the Program

Calm Toolkit is an educational and coaching-based program that provides somatic tools, nervous system education, and guided practices to support self-regulation and wellbeing. It is not a substitute for medical, psychological, or psychiatric treatment. Sarah Masson does not diagnose, treat, or prescribe for any condition. You understand that results are individual and depend on your own participation, readiness, and circumstances. No specific outcomes are guaranteed.

2. Program Access

Upon purchase, you receive a personal, non-transferable, non-exclusive licence to access and use the program content for your own personal learning. Your login details are for you only and may not be shared, resold, or distributed.

Access duration: You receive lifetime access to the program. Lifetime access means access for as long as the program continues to be offered by NRS Trauma Solutions Ltd. It does not mean perpetual or guaranteed access, and it is not tied to your own lifetime. You can move through the material at your own pace and return to any section as often as you like for as long as the program remains available. If we retire or discontinue the program, we will give you at least 30 days notice by email so you have time to save or download any materials that are available to download. Lifetime access is tied to your personal account and cannot be transferred to anyone else.

3. Commitment to the Program

This program invites your active participation. Your progress depends on your engagement with the practices and the educational content. While Sarah Masson provides guidance, structure, and support, the responsibility for applying these tools and embodying the work rests with you. If you do not participate fully or complete the practices, this may impact your results.

4. Emotional Processing & Safety

Some of the techniques used (such as somatic awareness, breath work, EFT tapping, and nervous system practices) may bring up emotions, sensations, or memories. This is a normal part of the process. You agree to use the grounding tools provided to restore calm, and to seek additional professional support if you experience distress beyond your capacity to self-regulate.

5. Medical & Scope of Practice Disclaimer

You acknowledge that:

This program is educational and coaching-based, and is not medical, psychiatric, or psychological therapy.

Nothing within this program constitutes medical advice, diagnosis, or treatment.

Participation does not create a therapist-client or practitioner-patient relationship.

You will not stop or alter any prescribed medication or treatment without consulting your healthcare provider.

You are responsible for your own physical and mental health and wellbeing at all times.

Always consult a qualified healthcare professional for any medical or mental health concerns.

If you experience a medical emergency, contact your local emergency services immediately.

As part of maintaining safe and ethical practice, Sarah Masson reserves the right to recommend that you seek additional support from a suitably qualified healthcare professional if your needs fall outside the scope of this program.

6. Confidentiality

All personal information shared will be treated as confidential and held in accordance with UK GDPR and international data protection standards. 

7. Fees & Payment Terms

All program fees must be paid in full at the point of purchase, unless a payment plan has been agreed in advance. If you have selected a payment plan, you authorise recurring charges until the plan is paid in full. Failed payments may result in suspension of access until your balance is cleared. You remain responsible for all amounts owed.

8. Refunds & Cancellations

Calm Toolkit is a digital product and access is granted immediately upon purchase. At checkout you will be asked to confirm that you want immediate access to the content and that you understand you are giving up your legal right to cancel once access begins. Once you have confirmed this and your access has been granted, the purchase is final and no refunds are available.

This does not affect your legal rights if the content is faulty, not as described, or not supplied with reasonable care and skill. If you have a problem accessing the program or believe there is a fault with the content, contact us at [email protected]

Payment Plans: Where you choose to pay for the Program by instalments, you are agreeing to pay the full Program fee. A payment plan is not a subscription and is not cancellable. It is simply the total price of the Program, spread across scheduled payments for your convenience.

By selecting a payment plan at checkout, you enter into a binding agreement to complete every scheduled payment, whether or not you continue to access or participate in the Program. Cancelling your participation does not cancel your payment obligation.

All scheduled payments must be completed. Failure to pay may result in your access to the Program being permanently cancelled, and you will remain liable for the full outstanding balance.

9. Intellectual Property

All program materials, including videos, written guides, practices, exercises, recordings, and downloadable resources, are the intellectual property of Sarah Masson. They are for your personal use only and may not be shared, copied, distributed, reproduced, or used for commercial purposes without prior written consent. You may not create derivative works from any program materials.

10. Termination

Sarah Masson reserves the right to suspend or revoke program access, without refund, if you:

Fail to pay amounts due

Breach these Terms & Conditions

Engage in inappropriate, disruptive, or harmful conduct within the program 

Share, copy, or distribute program materials in breach of clause 9

You may cancel your participation at any time. Cancellation does not relieve you of payment obligations already incurred.

11. Limitation of Liability

Participation in this program is voluntary and undertaken at your own risk. To the fullest extent permitted by law, Sarah Masson is not liable for any indirect, incidental, or consequential loss arising from participation in this program, including any health outcomes or emotional responses. Sarah Masson's total liability is limited to the amount you paid for the program. You accept full responsibility for your own choices, wellbeing, and results.

12. Governing Law & Jurisdiction

This Agreement and all services provided by Sarah Masson are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales, regardless of the participant's country of residence. Clients outside the UK acknowledge that they are participating voluntarily under UK jurisdiction.

13. Acceptance of Terms

By ticking the box during checkout or registration, you confirm that you have read, understood, and agreed to these Terms & Conditions. You also acknowledge that your participation is undertaken voluntarily and at your own discretion.

Updated July 2026

[email protected]